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Toter Replacements

To request the replacement of a damaged residential trash tote, residents can call Town Hall at 301-927-6381.  Staff will coordinate the replacement with the Town’s contracted trash service provider, Bates Trucking and Trash Removal, Inc.  

However, the most efficient method is to use the Town's new "Trash Concerns" feature, located in the red fly-out menu to the left of your screen. Look for "Replacement Toter" in the drop down menu. This page may take a few seconds to load - refresh page if necessary. Also be advised that the only information required is your address and the issue at hand.

Toter replacements are scheduled for delivery on Fridays.  The damaged toter must be available for removal or a replacement will not be issued. To be eligible for collection, the damaged toter must be placed curbside, upside down, by Wednesday morning at 6 AM. It is recommended that you label it as "trash" upon doing so.  Be advised that Bates Trucking and Trash Removal, Inc.  is currently facing a significant backlog of new toters, and delivery may take some time.